Should you not be entirely happy with your purchase from Heydiddlediddle you may return it at any time within 14 days of delivery. Goods should be in the same condition as when received, i.e. in an original, unused and resalable condition, with the manufacturer's packaging undamaged.
Return costs are at your expense. We cannot be responsible for returned goods that fail to reach us, and we advise you to obtain proof of postage or sending in case you need to make a claim through Royal Mail or a courier for lost items. Our £2.95 delivery charge is non refundable. Before returning goods, you must advise us by e-mail – orders@babygiftstore.co.uk
Return costs are at your expense. We cannot be responsible for returned goods that fail to reach us, and we advise you to obtain proof of postage or sending in case you need to make a claim through Royal Mail or a courier for lost items. Our £2.95 delivery charge is non refundable. Before returning goods, you must advise us by e-mail – orders@babygiftstore.co.uk
All returned items should be sent to:
Babygiftstore Unit 1 Alexandria Industrial Estate Sidmouth Devon EX10 9HA
Damaged or faulty goods
If any goods appear damaged or faulty on receipt, we will offer you your choice of an exchange or refund. Please advise us by e-mail within 7 days - orders@babygiftstore.co.uk As soon as we are in receipt of the damaged or faulty goods we will proceed with the exchange or refund. We will reimburse you for reasonable costs of returning damaged or faulty items. We cannot be responsible for returned items that fail to reach us, and advise you to obtain proof of postage or sending in case you need to make a claim for a lost item.
Goods are also covered by the manufacturer’s warranty where applicable. However, accidental damage and damage caused by misuse are not covered.
Orders cancelled before the goods have been dispatched will not incur a charge. However, we advise that orders are normally dispatched within 24 hours, and often on the same working day.
Orders cancelled after the goods have been dispatched but before you have received them will incur a 10% handling fee and the delivery charge will not be refunded.
If any goods appear damaged or faulty on receipt, we will offer you your choice of an exchange or refund. Please advise us by e-mail within 7 days - orders@babygiftstore.co.uk As soon as we are in receipt of the damaged or faulty goods we will proceed with the exchange or refund. We will reimburse you for reasonable costs of returning damaged or faulty items. We cannot be responsible for returned items that fail to reach us, and advise you to obtain proof of postage or sending in case you need to make a claim for a lost item.
Goods are also covered by the manufacturer’s warranty where applicable. However, accidental damage and damage caused by misuse are not covered.
Orders cancelled before the goods have been dispatched will not incur a charge. However, we advise that orders are normally dispatched within 24 hours, and often on the same working day.
Orders cancelled after the goods have been dispatched but before you have received them will incur a 10% handling fee and the delivery charge will not be refunded.
